Last updated: September 17, 2026
Where we ship
Worldwide. The same flat rate and the same estimated timeframe apply to every destination we serve. A small number of destinations are not served by our carrier; if yours is one of them, checkout will not return a shipping rate and we cannot take the order.
Where your order ships from
Pick Havenn does not hold inventory in the United States or anywhere else. Orders are picked, packed and dispatched by our manufacturing partner in China and flown to your address. Our Union City, California address is a returns facility only — nothing outbound ships from it.
Cost
| Order total | Shipping |
|---|---|
| Under $60.00 | $7.95 flat, any destination |
| $60.00 and over | Free |
The threshold is measured on the merchandise total after any discount and before tax. There is one shipping method; we do not offer an expedited option.
How long it takes
| Stage | Time |
|---|---|
| Order received and payment cleared | Same day |
| Processing and dispatch | 3–5 business days |
| Transit to your address | 8–12 business days |
| Total | 11–17 business days |
Business days are Monday to Friday, excluding US public holidays. Orders placed after 5PM ET, or on a weekend or holiday, begin processing on the next business day. These are working days, not calendar days: an order placed on a Friday evening will normally arrive later than the same order placed on a Monday morning.
Tracking
A tracking number is emailed to you when the parcel leaves the warehouse, at the end of the 3–5 day processing window. It can take 3–5 further days before the carrier's website shows movement on an international parcel; that gap is normal and does not mean the parcel is lost. If tracking has not updated 10 business days after dispatch, email us and we will open a trace.
Split shipments
An order with several pairs may arrive in more than one parcel, with separate tracking numbers, at no extra charge to you.
Duties and taxes
Any import duty, VAT or customs charge applied by the destination country is set by that country, is not collected by us at checkout, and is the recipient's responsibility. We cannot predict or quote it. Sales tax, where we are required to collect it, is calculated and shown at checkout before you pay.
Wrong address, refused and undelivered parcels
Check your address before you confirm; we cannot change it once the order is with the warehouse. A parcel returned to us because the address was wrong, incomplete, or refused at the door, or because it went unclaimed, is refunded for the merchandise only — the original shipping charge is not refunded. Email us within 24 hours of ordering if you spot an address error and we will try to correct it before dispatch.
Lost, delayed and damaged parcels
Customs inspections, weather and carrier backlogs can push a delivery past 17 business days. If your parcel is more than 10 business days past the top of the window, email us and we will trace it and either replace it or refund it. If a parcel arrives damaged, photograph the box and the boots before doing anything else and email us within 7 days of delivery.
Contact
support@pickhavenn.com — we reply within 24 hours, weekends included.