Refund & Returns Policy

Last updated: September 17, 2026

The window

You have 30 days from the day your order is delivered to request a return. Requests after day 30 cannot be accepted.

Condition we can accept

Unworn, with clean and unmarked soles. Try boots on indoors, on carpet.
All original tags still attached.
In the original boot box, with any dust bags, inserts or shape supports that came with it.
Complete — both boots of the pair.

We cannot accept a boot that has been worn outside, altered, resoled, stretched, washed or scented, or one returned without its box.

How to start a return

Email support@pickhavenn.com within the 30 days with your order number, the item, and the reason.
We reply within 24 hours with a return authorization and the exact address and reference to put on the parcel.
Post the parcel with a tracked service and send us the tracking number.

Do not post anything back before you have that authorization. An unannounced parcel cannot be matched to an order and cannot be refunded.

Who pays return shipping

You pay when the reason is change of mind, fit, or color preference. The original $7.95 shipping charge, if you paid it, is not refunded.
We pay when the boots arrived damaged or faulty, or the wrong item or size was sent. Email us with photos first; in most of these cases we do not ask for the item back at all.

Where returns go

Authorized returns go to our returns facility in the United States, wherever you are:

Pick Havenn Returns
29995 Ahern Ave, Union City, CA 94587, United States

This address accepts authorized returns only. It is not a store, not a walk-in counter, and nothing ships out of it.

Refunds

Once the return arrives and passes inspection, we issue the refund within 5–7 business days to the original payment method. Your bank may take a further 3–5 business days to show it. We will email you when the refund is issued.

Exchanges

We do not process exchanges. Return the pair you have for a refund and place a new order for the size or color you want, so you are not waiting for two international legs in sequence.

Cancelling an order

Email us within 24 hours of placing the order and we will cancel it and refund you in full. After 24 hours the order is with the warehouse and has to run its course as a return.