Sizing and fit
What sizes do you carry?
US women's 6 to 10. Half sizes and wide widths appear on part of the range; the size selector on each product page shows exactly what that style offers.
Do the boots run true to size?
We list the manufacturer's US size and nothing else. We are a new store and do not yet have enough return data to tell you a style runs small or large, so we will not guess. If you are between sizes and the boot is lined with fleece or faux fur, the larger size is the safer pick.
I have wide calves. Which styles fit?
Styles cut wide through the calf are grouped under Wide Calf in the menu. The product page states whether the shaft is fixed, elasticated, buckled or zipped, which is what decides how much it gives.
Is there a size chart?
Where the manufacturer supplies one, it is included in the product images. We do not publish measurements we have not been given.
Shipping
How long will my order take?
3–5 business days to prepare and dispatch, then 8–12 business days in transit. Plan on 11–17 business days in total. Orders placed after 5PM ET, or on a weekend or US public holiday, start counting from the next business day.
What does shipping cost?
$7.95 flat for any order under $60. Free once your order total reaches $60.
Where does my order ship from?
From our manufacturing partner in China, direct to your address. We do not hold stock anywhere else.
Where do you ship to?
Worldwide, at the same flat rate and the same estimated timeframe. A small number of destinations are unavailable because our carrier does not serve them; if yours is one of them, checkout will not return a shipping rate.
Will I pay customs or import fees?
Possibly. Any import duty, VAT or customs charge your country applies is set by that country, is not collected by us at checkout, and is the recipient's responsibility. We cannot tell you in advance what your country will charge.
Orders, payment and tax
Can I change or cancel?
Yes, within 24 hours of placing the order. After that it is with the warehouse and we cannot pull it back.
How do I pay?
Through the card fields on our checkout, which are handled by our payment processor. We never see or store your full card number.
Is sales tax added?
Sales tax is calculated at checkout where we are required to collect it, and is shown before you pay.
Returns
How long do I have?
30 days from the day your order is delivered.
What condition does the boot have to be in?
Unworn, unmarked soles, with all original tags attached and in the original box.
Who pays return shipping?
You do, unless the boot arrived damaged, faulty or is not what you ordered — in that case we pay, and you do not need to send anything back before we ask.
When do I get my money?
5–7 business days after the return reaches our warehouse in Union City, California, back to the card you paid with.
About the store
Are these designer or branded boots?
No. They are unbranded factory styles sold under our own store name. We are not affiliated with, endorsed by or a reseller for any footwear brand.
Do you have a phone number or a store I can visit?
No. Email is the only channel we operate: support@pickhavenn.com.